Make a Referral
Make a Referral
A calm, clear referral pathway for Support Coordinators, hospitals, families and community partners.
We respond within 24–48 hours and work alongside you to create stability, clarity and better outcomes for the person you support.
A Simple, Structured Pathway
Designed to reduce overwhelm.
Whether you’re a Support Coordinator, hospital team, allied health professional, guardian or family member, our referral process is simple, structured and designed to reduce overwhelm.
We listen first, understand what’s happening, and coordinate the next steps with steady communication.
Who Can Refer?
Who Can Refer?
We welcome referrals from anyone involved in the care and coordination of a person with disability — whether that’s a professional, a family member or a community partner.
Support Coordinators
We reduce fragmentation by keeping communication steady and coordinating the environment around the participant. You can rely on us to follow through, collaborate well with hospitals and allied health, and keep you informed without adding to your workload.
Hospitals & Allied Health
We support safe transitions, reduce service gaps and work alongside clinical teams to create continuity of care.
Families & Carers
If things feel overwhelming, share what’s happening and we’ll help create clarity and a calm plan forward.
Guardians & Decision Makers
We create stability and confidence by coordinating supports around the person and communicating clearly at every step.
What You Can Expect
What You Can Expect
Brand-aligned promises — from the moment you refer through to settled, ongoing support.
- A response within 24–48 hours
- Clear communication from the start
- A calm, structured referral process
- Collaboration with existing providers
- Support tailored to the person’s real life
- Early involvement when needs are complex
- A reliable, coordinated environment
24–48 Hour Response
We read every referral carefully and come back to you promptly — so nothing is left waiting.
Clear Communication from the Start
No jargon, no confusion. We explain what happens next in plain language and keep you in the loop.
Collaboration With Existing Providers
We work alongside the teams already involved, not around them — creating a coordinated environment.
How to Make a Referral
How to Make a Referral
Simple, clear, calm steps — designed so that referring is as easy as possible, even in complex situations.
01
Complete the Referral Form
Provide as much detail as you can — but don’t worry if you don’t have everything. We’ll work with you to fill any gaps.
02
We Review the Information
Our team reads every referral carefully and contacts you within 24–48 hours.
03
We Connect With You
We’ll discuss what’s happening, clarify needs and outline the next steps clearly.
04
We Coordinate the Environment Around the Person
We work with you, the participant, families, hospitals and providers to create stability and confidence.
